BOOKS
Fabled
Service: Ordinary Acts, Extraordinary Outcomes
by Betsy Sanders, 1997
Improving
Service Quality : Achieving High Performance in the Public
and Private Sectors
by Michael E. Milakovich, 1995
Service
Excellence
by Pritchett, 1989
The
Customer Service Companion: The Essential Handbook for Those
Who Serve Others
by C. Leslie Charles
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VIDEOS
Finding,
Getting & Keeping Customers: Market Strategy & Promotion
by All animated
Finding,
Getting and Keeping Customers: Sales Success
by All animated
The
Power of Customer Service
by Jack Wilson & Associates, Inc.
You're
Hired - The Basics of Customer Service
by Michael Witta
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