KnowYourStaff Client Service Representatives are available to answer your
questions Monday through Friday, 8:00 a.m. to 5:00 p.m. CST at 800.597.4798,
but you may find a quick answer in the responses below. If not, please don’t
hesitate to call.

Who are we?

What do we do?

How are tests taken?

What is the '16 Point Profile'?

What is the '8 Point Profile'?

What is a Peak Performer Profile?

What is the Similarity Index?

Does this service replace the interview process?

Who uses this service?

Who are we? KnowYourStaff is a division of Hayes Consulting. We customize
and market employee assessment tools developed by a company called The Computer
Psychologist, an industry leader in the field of online psychological testing for
employment success. Their staff of industrial psychologists has years of experience
developing and administering assessments designed to help employers do a better
job of hiring and evaluating employees. Our two companies have worked together to
develop statistically valid profiles for various positions in the eyecare office.
Back to Top

What do we do? Our main objective is to provide practice owners with highly
accurate, yet affordable tools that a) help you identify and hire good people and
b) do a better job of managing the employees you have now. There are currently
two tools to choose from. Both assessments are taken online from any computer
that has Internet access.

1.The ’16 Point Profile’ takes about 45 minutes to complete. It measures problem-solving
ability plus all 16 core human personality traits, including the 8 critical traits that are
unique to ‘peak performing’ eyecare employees. We highly recommend using this
assessment as one of your pre-hiring screens for new employees. It is also indicated
when you want to evaluate both the personality style and aptitude of your current staff.

2.The ‘8 Point Profile’ takes about 20 minutes to complete. It measures the 8 critical
personality traits that are unique to ‘peak performing’ eyecare employees, but not
problem-solving ability. We recommend using this assessment to evaluate your whole
staff as a team-building exercise.
Back to Top

How are tests taken? Testing takes place wherever there is an Internet connection,
whether at your office or in the privacy of the candidate's home. As soon as the test
is finished, you will be notified via e-mail that results are available online.
Back to Top

What is the '16 Point Profile'? The ’16 Point Profile’ takes about 45 minutes to complete.
It measures problem-solving ability plus all 16 core human personality traits, including
the 8 critical traits that are unique to ‘peak performing’ eyecare employees. We highly
recommend using this assessment as one of your pre-hiring screens for new employees.
It is also indicated when you want to evaluate both the personality style and aptitude of
your current staff. See Sample Report
Back to Top

What is the '8 Point Profile'? The ‘8 Point Profile’ takes about 20 minutes to complete.
It measures the 8 critical personality traits that are unique to ‘peak performing’ eyecare
employees, but not problem solving ability. We recommend using this assessment to
evaluate your whole staff as a team building exercise. See Sample Report
Back to Top

What is a Peak Performer Profile? This concept was developed by The Computer
Psychologist to ensure the highest degree of success in online testing.
KnowYourStaff, in partnership with The Computer Psychologist, has developed
highly accurate, statistically valid profiles of top performing employees for various
positions in the eyecare office. Both the ’16 Point Profile’ and the ’8 Point Profile’
assessments compare your employee or candidate to traits that are unique to ‘peak
performing’ eyecare employees in the specific position you select.
Back to Top

What is the Similarity Index? The Similarity Index is based upon the Peak Performer
Profile. When an employee or candidate takes either the '16 Point Profile' or '8 Point
Profile' assessment, their results are compared to the Peak Performer Profile for a specific
position. A number between 0 and 100 is generated to represent how closely their
profile matches the Peak Performer Profile for that position.
Back to Top

Does this service replace the interview process? No, neither of these assessments
will replace human judgment. But they will give you a wealth of extremely valuable
information about both current employees and job candidates in terms of how their
talents can best be utilized in your practice.
Back to Top

Who uses this service? Although KnowYourStaff has just recently made these
tools available to eyecare professionals nationwide, companies of all sizes, in all
industries, have relied on this fast, efficient, and accurate method of assessment
for years.
Back to Top