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Managing Conflict Negotiation

BOOKS


Getting Past No: Negotiating Your Way from
Confrontation to Cooperation

by William L. Ury, 1993


Judgment in Managerial Decision Making
by Max H. Bazerman, 1997


Negotiating Rationally
by Bazerman and Neale, 1993

Rules for Reaching Consensus: A Modern Approach
to Decision Making

by Saint and Lawson, 1994


Training Games for Assertiveness and Conflict
Resolution: 50 Ready-To-Use Activities

by Sue Bishop

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VIDEOS

Successful Negotiating
by AMA, 1996

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